About Us
rosemount community centre association
Rosemount Community Centre Association is a community interest group, we have a wide-ranging programme of classes and groups and aim to provide something for everyone!
We are based at Rosemount Learning Centre, one of the largest and busiest in Aberdeen. Run by Aberdeen City Council, the community centre is home to several different council departments, Midstocket Plygroup.
RCCA is comprised of our members and a management committee - we are always looking for volunteers so pop us an email if you would like to get involved!
Complaints Procedure
Rosemount Community Association
Complaints Procedure
How to make a complaint
You can make a complaint:
●By email: rosemountcca@gmail.com. Please note that this is a general email address, and your complaint will be forwarded to the Management Committee.
●By the letter to The RCCA Management Committee, Rosemount Learning Centre, Belgrave Terrace, Aberdeen, AB25 2NS
●By phone 07443657741
Please note that if you complain in-person at the community centre, your complaint will only be received by RCCA between Monday-Thursday 17:30-21:00. You will be required to leave contact information if you wish your complaint to be handled via the process outlined below.
If you make a complaint in-person during the day, it will be received by Aberdeen City Council who will be unable to pass on contact information due to Data Protection regulations. In this circumstance, we advise registering your complaint via any of the above methods.
How will we respond to a complaint and how long will take?
When RCCA receives a complaint, it will be acted on without delay.
We will:
●Acknowledge your complaint in writing
●Make the Chair/Vice Chair aware of the complaint
●Investigate the nature of the complaint and make a decision on any remedial action necessary. This decision may take place at a monthly Management Committee meeting.
●Inform you in writing of our response to your complaint and of any remedial action taken.
Should this process take longer than is reasonable, we will notify you in writing of expected time frames for resolution.
Complaints Form
Stage 1 – Initial Investigation The Management Committee will ensure that an appropriate committee member investigates complaints. Any investigation will be unbiased, take into account all relevant facts and be treated confidentially.
Stage 2 – Management Committee In most cases, complaints can be resolved from the findings of the initial investigation. However there may be some situations where further discussion is required, especially where a change to RCCA procedure is deemed a necessary outcome. The Chairperson will then issue a response with the approval of the Management Committee.
If you are not satisfied that the response is sufficient, you can contact the ACC Community Learning & Development team for further advice. However RCCA will not consider a complaint unless you have followed this complaints procedure.
You can contact CLD at the details below;
Email: communities@aberdeencity.gov.uk.